Knowledge Base

Categories (9)

Accounts and Access

Articles related to account set up and use, passwords and access to systems.

Communication and Collaboration

Help Articles for Services Related to Email, MS Teams Application or Calendar

Computer, Device, and Printing Support

Articles related to Computer, Device and Printing Support.

Security

Articles related to information security.

Software and Applications

Articles related to specific software and applications.

Telephony

Articles related to video/web conferencing, telephones and voicemail.

Wifi and Network

Articles related to connections to the network (wireless and wired).

Audio Visual

This Knowledge Base Category provides help Articles on the use of Audio Visual technology in the district.

MyEDBC

This Knowledge Base area provide "How-Tos" for MyED BC related subject areas

Articles (3)

Pinned Article How to create an IT service request ticket

This article provide a basic Step-By-Step of how user can log on to the Client Portal and create an IT Service Request ticket.

Pinned Article How to Reset Your Password: A Step-by-Step Guide for Staff

Provide Password Reset instructions for staff