How to access public folders in the new Outlook for Windows.

Overview

Purpose: This guide explains how to access public folders in the new Outlook for Windows.

Audience: This guide is for users needing to access public folders in Outlook.

Estimated time to complete: 10 minutes

Prerequisites
  • You have the necessary permissions to access the public folders.
  • Your Outlook client is updated to the latest version.
  • You are connected to the internet.
  • Your email account is properly configured in Outlook.
Step-by-step Instructions

Accessing Public Folders

Step 1: Open Outlook

  • Launch the new Outlook for Windows on your computer.

Step 2: Add Public Folders to Favorites

  • Right-click on your email address in the folder pane, not on your inbox.
  • Select Add public folder to Favorites.

Step 3: Expand Public Folders

  • In the pane that displays the public folder hierarchy, expand All Public Folders.

Step 4: Select and Add Public Folder

  • Choose the public folder you want to add to Favorites.
  • Click on Add Public Folder.

Step 5: Access the Public Folder

  • Once added, you can access the public folder from the list of Favorites.
Troubleshooting
  • Common issues and their solutions
    • Issue: Unable to see public folders.
      Solution: Ensure you have necessary permissions to access the public folders.
    • Issue: Public folders not syncing.
      Solution: Restart Outlook and ensure you have a stable internet connection.
  • FAQs related to the topic.
    • Q: Can I access public folders from the Outlook web app?
      A: Yes, public folders can also be accessed from the Outlook web app.
    • Q: Are public folders available in all versions of Outlook?
      A: Public folders are available in Outlook for Windows, Outlook for Mac, and Outlook on the web.
Additional Resources
  • Links to related articles or external resources.
  • Contact information for further help.
Conclusion
  • Ensure you have necessary permissions to access the public folders.
  • Follow the steps to access public folders in Outlook effectively.
  • Contact support if you encounter any issues.

If you have any questions or run into any problems, don't hesitate to request help by reaching out to your IT support team.

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