How to access public folders in the new Outlook for Windows.

Purpose: This guide explains how to access public folders in the new Outlook for Windows.

Audience: This guide is for users needing to access public folders in Outlook.

Estimated time to complete: 10 minutes

• You have the necessary permissions to access the public folders.
• Your Outlook client is updated to the latest version.
• You are connected to the internet.
• Your email account is properly configured in Outlook.

Accessing Public Folders

Step 1: Open Outlook

• Launch the new Outlook for Windows on your computer.

Step 2: Add Public Folders to Favorites

• Right-click on your email address in the folder pane, not on your inbox.
  
• Select Add public folder to Favorites.

Step 3: Expand Public Folders

• In the pane that displays the public folder hierarchy, expand All Public Folders.
  

Step 4: Select and Add Public Folder

• Choose the public folder you want to add to Favorites.
• Click on Add Public Folder.
  

Step 5: Access the Public Folder

• Once added, you can access the public folder from the list of Favorites.

• Common issues and their solutions
  • Issue: Unable to see public folders.
    Solution: Ensure you have necessary permissions to access the public folders.
  • Issue: Public folders not syncing.
    Solution: Restart Outlook and ensure you have a stable internet connection.
• FAQs related to the topic.
  • Q: Can I access public folders from the Outlook web app?
    A: Yes, public folders can also be accessed from the Outlook web app.
  • Q: Are public folders available in all versions of Outlook?
    A: Public folders are available in Outlook for Windows, Outlook for Mac, and Outlook on the web.

• Links to related articles or external resources.
• Contact information for further help.
  • IT Support Email: IT-Help@sd35.bc.ca
  • IT Support Phone: 778-726-4777

• Ensure you have necessary permissions to access the public folders.
• Follow the steps to access public folders in Outlook effectively.
• Contact support if you encounter any issues.

If you have any questions or run into any problems, don't hesitate to request help by reaching out to your IT support team.