How to resolve Adobe Creative Cloud Desktop app "no access to manage apps" error

Overview

Purpose: The purpose of the guide is to show how to fix the no access to manage apps error in Adobe Creative Cloud Desktop app

Audience: SD35 Staff

Estimated time to complete: 5 minutes
 

Prerequisites
  • Adobe Creative Cloud Desktop app
  • Mac/ Windows Laptop
Step-by-step Instructions

You don't have access to manage apps. Permission from your IT administrator may be required to enable apps management.

Step 1: Sign out of the Adobe Creative Cloud Desktop app then close app

Step 2: Depending on your operating system, navigate to the ServiceConfig.xml file in the following location:

  • MacOS: Macintosh HD/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
  • Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml

Step 3: Open the ServiceConfig.xml file with TextEdit (Mac) or Notepad (Windows). Change this:

  • <panel><name>AppsPanel</name><visible>false</visible></panel>
    to this:
  • <panel><name>AppsPanel</name><visible>true</visible></panel>
  • Save ServiceConfig.xml to its original location
  • If the OS tells you that you don't have permissions to change the file:
    • Copy ServiceConfig.xml to your desktop
    • Open and make the above change
    • Save to the desktop
    • Rename the original ServiceConfig.xml in the Configs folder (to ServiceConfig-old.xml, for example)
    • Copy and paste the altered copy from the desktop into the Configs folder

Step 4: Restart the computer

Step 5: Relaunching the Creative Cloud Desktop app, you should no longer get the "You don't have access to manage apps" error message

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