How to resolve Adobe Creative Cloud Desktop app "no access to manage apps" error

Purpose: The purpose of the guide is to show how to fix the no access to manage apps error in Adobe Creative Cloud Desktop app

Audience: SD35 Staff

Estimated time to complete: 5 minutes
 

• Adobe Creative Cloud Desktop app
• Mac/ Windows Laptop

Step 1: Sign out of the Adobe Creative Cloud Desktop app then close app

Step 2: Depending on your operating system, navigate to the ServiceConfig.xml file in the following location:

• MacOS: Macintosh HD/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
• Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml

Step 3: Open the ServiceConfig.xml file with TextEdit (Mac) or Notepad (Windows). Change this:

• <panel><name>AppsPanel</name><visible>false</visible></panel>
  to this:
• <panel><name>AppsPanel</name><visible>true</visible></panel>
• Save ServiceConfig.xml to its original location
• If the OS tells you that you don't have permissions to change the file:
  • Copy ServiceConfig.xml to your desktop
  • Open and make the above change
  • Save to the desktop
  • Rename the original ServiceConfig.xml in the Configs folder (to ServiceConfig-old.xml, for example)
  • Copy and paste the altered copy from the desktop into the Configs folder

Step 4: Restart the computer

Step 5: Relaunching the Creative Cloud Desktop app, you should no longer get the "You don't have access to manage apps" error message

• Adobe Help Page: Official instructions on how to enable the Apps tab in the Creative Cloud Desktop app.
• Contact information for further help.
  • IT Support Email: IT-Help@sd35.bc.ca
  • IT Support Phone: 778-726-4777