How to use TeamViewer QuickSupport (QS) for the first time on a Mac.

Overview

Purpose: This guide explains how to use TeamViewer QuickSupport (QS) for the first time on a Mac.

Audience: This guide is for staff members who need to use TeamViewer QS for remote support on macOS.

Estimated time to complete: 5 minutes

Prerequisites
  • TeamViewer QuickSupport (QS) installed on your Mac.
  • Stable internet connection.
Step-by-step Instructions

Running TeamViewer QuickSupport for the First Time on a Mac
Short Video 
How to use Teamviewer QS for the first time on a mac

Step 1: Open TeamViewer QuickSupport

  • Locate the TeamViewer QuickSupport icon in your Applications folder and double-click to open it.

Step 2: Allow Permissions

  • When you open TeamViewer QS for the first time, you will be prompted to allow certain permissions. Click Open System Preferences when prompted.
  • In the System Preferences window, click the padlock icon in the lower-left corner to make changes. Enter your account information when prompted.
  • Check the boxes next to TeamViewer and TeamViewer_Desktop under Accessibility, Screen Recording, and Full Disk Access.

 

Step 3: Provide Your ID and Password

  • Once TeamViewer QS is open, you will see a window displaying your unique ID and password.
  • Provide this ID and password to the IT support team so they can connect to your computer.

 

Step 4: Grant Access

  • When the IT support team attempts to connect, you may see a prompt asking you to allow the connection. Click Allow or Accept to grant access.

Step 5: Follow IT Support Instructions

  • Once connected, follow the instructions provided by the IT support team to resolve your issue.
Troubleshooting
  • Common issues and their solutions
    • Issue: IT support cannot connect.
      Solution: Verify that you have provided the correct ID and password and that you have a stable internet connection.
  • FAQs related to the topic.
    • Q: Is my connection secure?
      A: Yes, TeamViewer QS uses secure connections to protect your data.
Additional Resources
  • Links to related articles or external resources.
  • Contact information for further help.
Conclusion
  • Ensure you have TeamViewer QS installed and a stable internet connection.
  • Follow the steps to run TeamViewer QS for the first time on a Mac effectively.
  • Contact support if you encounter any issues.

If you have any questions or run into any problems, don't hesitate to request help by reaching out to your IT support team.

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