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Overview
Purpose: This guide explains how to use TeamViewer QuickSupport (QS) for the first time on a Mac.
Audience: This guide is for staff members who need to use TeamViewer QS for remote support on macOS.
Estimated time to complete: 5 minutes
Prerequisites
- TeamViewer QuickSupport (QS) installed on your Mac.
- Stable internet connection.
Step-by-step Instructions
Running TeamViewer QuickSupport for the First Time on a Mac
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How to use Teamviewer QS for the first time on a mac
Step 1: Open TeamViewer QuickSupport
- Locate the TeamViewer QuickSupport icon in your Applications folder and double-click to open it.
Step 2: Allow Permissions
- When you open TeamViewer QS for the first time, you will be prompted to allow certain permissions. Click Open System Preferences when prompted.
- In the System Preferences window, click the padlock icon in the lower-left corner to make changes. Enter your account information when prompted.
- Check the boxes next to TeamViewer and TeamViewer_Desktop under Accessibility, Screen Recording, and Full Disk Access.
Step 3: Provide Your ID and Password
- Once TeamViewer QS is open, you will see a window displaying your unique ID and password.
- Provide this ID and password to the IT support team so they can connect to your computer.
Step 4: Grant Access
- When the IT support team attempts to connect, you may see a prompt asking you to allow the connection. Click Allow or Accept to grant access.
Step 5: Follow IT Support Instructions
- Once connected, follow the instructions provided by the IT support team to resolve your issue.
Troubleshooting
- Common issues and their solutions
- Issue: IT support cannot connect.
Solution: Verify that you have provided the correct ID and password and that you have a stable internet connection.
- FAQs related to the topic.
- Q: Is my connection secure?
A: Yes, TeamViewer QS uses secure connections to protect your data.
Additional Resources
- Links to related articles or external resources.
- Contact information for further help.
Conclusion
- Ensure you have TeamViewer QS installed and a stable internet connection.
- Follow the steps to run TeamViewer QS for the first time on a Mac effectively.
- Contact support if you encounter any issues.
If you have any questions or run into any problems, don't hesitate to request help by reaching out to your IT support team.