Overview
Purpose: This guide explains how to update mailing list (group) memberships for staff in Rapid Identity.
Audience: Admin Assistants, Principals, and Vice Principals.
Estimated time to complete: 5–10 minutes
Prerequisites
You must have Rapid Identity access with permissions to manage user groups and connected to internet.
Step-by-step Instructions
Step 1: Sign in to Rapid Identity
- Open your browser and go to the Rapid Identity login page.
Rapid Identity Login Link
- Enter your employee number and password, then click GO.
Step 2: Navigate to Roles
- From the dashboard, click People in the top navigation and select Roles.
Step 3: Search for the Mailing List
- Use the search bar to find the mailing list you want to update. You can use * (asterisk) to narrow down your search.
Step 4: Open the Mailing Distribution List
- Click Details. This will open a Role Details window from the right side.
Step 5: Add or Exclude Members
- Click Static.
- To add a member under Add Static Includes, search for the staff member, select them, then click Add.
- To exclude a member under Add Static Excludes, search for the staff member, select them, then click Add.
Step 6: Save Changes
- Click Save and allow up to 8 hours for the lists to sync.
Important: In static lists, exclusions always take precedence over includes. If a user is excluded from a list, they will not receive emails even if they are included elsewhere.
Troubleshooting
- Issue: Cannot find user.
Solution: Use full email or confirm spelling.
- Issue: Mailing list not found.
Solution: Verify list name or contact IT Support.
- Issue: Save fails.
Solution: Refresh and retry; if persistent, contact IT Support.
Additional Resources
- IT Support Email: IT-Helpdesk@sd35.bc.ca
- IT Support Phone: 1-778-726-4777
Conclusion
- Sign in to Rapid Identity and open the mailing list details.
- Add or exclude members under Static Includes or Static Excludes and click Save.
- Remember: exclusions override includes in static lists.
- Contact IT Support if you encounter issues.