How to update mailing list memberships for staff in Rapid Identity.

Purpose: This guide explains how to update mailing list (group) memberships for staff in Rapid Identity.

Audience: Admin Assistants, Principals, and Vice Principals.

Estimated time to complete: 5–10 minutes

You must have Rapid Identity access with permissions to manage user groups and connected to internet.

Step 1: Sign in to Rapid Identity

• Open your browser and go to the Rapid Identity login page.
  Rapid Identity Login Link
• Enter your employee number and password, then click GO.

Step 2: Navigate to Roles

• From the dashboard, click People in the top navigation and select Roles.
  
   

Step 3: Search for the Mailing List

• Use the search bar to find the mailing list you want to update. You can use * (asterisk) to narrow down your search.

Step 4: Open the Mailing Distribution List

• Click Details. This will open a Role Details window from the right side.

Step 5: Add or Exclude Members

• Click Static.
  
   
• To add a member under Add Static Includes, search for the staff member, select them, then click Add.
  
   
• To exclude a member under Add Static Excludes, search for the staff member, select them, then click Add.
  
  

Step 6: Save Changes

• Click Save and allow up to 8 hours for the lists to sync.
  

• Issue: Cannot find user.
  Solution: Use full email or confirm spelling.
• Issue: Mailing list not found.
  Solution: Verify list name or contact IT Support.
• Issue: Save fails.
  Solution: Refresh and retry; if persistent, contact IT Support.

• IT Support Email: IT-Helpdesk@sd35.bc.ca
• IT Support Phone: 1-778-726-4777

• Sign in to Rapid Identity and open the mailing list details.
• Add or exclude members under Static Includes or Static Excludes and click Save.
• Remember: exclusions override includes in static lists.
• Contact IT Support if you encounter issues.