Overview
Purpose: This guide explains how to turn on/off the HR Dispatch CUPE/LTA Call Queues.
Audience: HR staff responsible for handling the dispatch calls.
Estimated time to complete: 5 minutes
Prerequisites
You must be a member of the HR Department assigned to handle dispatch calls.
Step-by-step Instructions
Step 1: Open Teams Settings
- Select the three dots (⋯) in the top-right corner next to School District 35. Click Settings.
- Alternatively, you can also press (CMD + ,) on Mac or (Ctrl + ,) on Windows to open Settings.
Step 2: Go to Calls Settings
- Select Calls from the left-hand sidebar or type “Calls” in the search bar and select it.
Step 3: Select the Call Queue
- Select the call queue you want to modify.
Step 4: Turn Call Queue On or Off
- Toggle "Receive calls from this queue"
- On - You will receive calls
- Off - You will not receive calls
- The setting is enabled by default and you will receive calls from the queue.
- Note: Turning this setting off only affects your individual availability and it does not disable the call queue for other users.
Additional Resources
For additional support, please contact IT.
- Email: IT-Help@sd35.bc.ca
- Phone: 778-726-4777 (8:00 am – 4:00 pm weekdays, excluding statutory holidays)