How to Manage HR Dispatch Call Queues

Purpose: This guide explains how to turn on/off the HR Dispatch CUPE/LTA Call Queues.

Audience: HR staff responsible for handling the dispatch calls.

Estimated time to complete: 5 minutes
 

You must be a member of the HR Department assigned to handle dispatch calls.

Step 1: Open Teams Settings

• Select the three dots (⋯) in the top-right corner next to School District 35. Click Settings.
• Alternatively, you can also press (CMD + ,) on Mac or (Ctrl + ,) on Windows to open Settings.

Step 2: Go to Calls Settings

• Select Calls from the left-hand sidebar or type “Calls” in the search bar and select it.

Step 3: Select the Call Queue

• Select the call queue you want to modify.  

Step 4: Turn Call Queue On or Off

• Toggle "Receive calls from this queue"

• On - You will receive calls
• Off - You will not receive calls

• The setting is enabled by default and you will receive calls from the queue.
• Note: Turning this setting off only affects your individual availability and it does not disable the call queue for other users.

For additional support, please contact IT.

• Email: IT-Help@sd35.bc.ca
• Phone: 778-726-4777 (8:00 am – 4:00 pm weekdays, excluding statutory holidays)