What Is It?
You can use this service if you are experiencing trouble with computing devices that are not working such as: not powering on, keep shutting down, broken screen, not able to charge, etc. These devices could be:
- Your district issued devices
- Your classroom devices (ie. iPads, PCs, MACs) that are district or school purchased
- Devices that were purchased with Remedy fund (we can only provide limited hardware support for Remedy purchased devices)
Who Is Eligible to Use It?
All Staff who are issued a district device or use school device to instruction/support purposes
Where Can I Get It?
Base on your contact information and ticket detail. IT Department will do the following:
- Reach out remotely to assess the issue and make further recommendations.
- On-site technicians may stop by to assess the issue and make further recommendations if the issue requires physical repairs
- The technicians may take or recommend you to send the device back James Anderson Learning Centre for hardware repairs
- The devices will be inspected, repaired (if needed) and be sent back to the school upon completion.
- The device may be written off if it is deemed irreparable due to costs, lack of available parts or obsolete technology