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Services or Offerings?
Computer Lab or Cart Deployment/Management
  1. Services
  2. Computer, Device, and Printing Support
Use this category to request services related to managing a group of devices such as a computer lab, laptop cart, or iPad cart. Please do not use these services for requests related to individual devices.
Application Deployment
  1. Services
  2. Computer, Device, and Printing Support
  3. Computer Lab or Cart Deployment/Management
Use this service offering to request application deployments for an entire lab or cart. It should not be used for singular device application requests.
Configuration Change
  1. Services
  2. Computer, Device, and Printing Support
  3. Computer Lab or Cart Deployment/Management
Use this service offering to request a configuration change to a lab or cart of devices. This is used for changes that are not application deployments, such as adding desktop shortcuts, changing system settings, changing system behavior, display settings, etc.
I Need Help With MAC OS
  1. Services
  2. Computer, Device, and Printing Support
  3. Operating System or Software Support Request
Use this request to get help with MAC OS and Software
New Lab/Cart Setup
  1. Services
  2. Computer, Device, and Printing Support
  3. Computer Lab or Cart Deployment/Management
Use this service offering to request an IT setup of a new lab or cart when physical setup is required. Can also be used for move requests (ex. moving an entire lab to a new room, moving ipads to a new cart)
Re-Imaging
  1. Services
  2. Computer, Device, and Printing Support
  3. Computer Lab or Cart Deployment/Management
Request the re-imaging of an entire lab or cart. Devices will be wiped clean and re-configuring to a starting baseline. ALL data and applications will be lost during re-imaging. Typically this type of request will only be performed during school breaks.