Overview
Purpose: Explain how to enable Call Forwarding on a desk phone
Audience: Staff
Estimated time to complete: 5 minutes
Prerequisites
Yealink or Polycom desk phone
Step-by-step Instructions
Step 1: Tap your profile picture or icon on the top left of the screen
Step 2: Tap on Setting
Step 3: Tap on Calling
Step 4: Tap on the Call Forwarding toggle to turn on
Step 5: Tap on Forward to
Step 7: Select Contact or number, then tap on New contact or number
Step 8: If you want to forward calls to an external number, enter the phone number. If you want to forward calls to a contact, enter the name and select it.
Step 9: Tap on the back arrow and Call forwarding will show enabled and Forward to will show a 1
Step 10 : To disable Call forwarding - Tap on Settings, Calling, then Call forward and disable using the toggle button
Additional Resources
- Contact information for further help.