How to report suspicious emails in Microsoft Outlook

Overview

Purpose: This guide explains how staff can use the built-in report button in Microsoft Outlook to report suspicious emails.

Audience: This guide is for staff members using Microsoft Outlook across various platforms.

Estimated time to complete: 5 minutes

Prerequisites

You’ll need to be connected to the internet and have access to Microsoft Outlook.

Step-by-step Instructions

Step 1: Access Microsoft Outlook

  • Open Microsoft Outlook on your device. The built-in report button is available across various platforms including Outlook on the web, new Outlook for Windows, classic Outlook for Windows, Outlook for Mac, Outlook for Android, and Outlook for iOS.
    • Outlook on the web



       
    • ​​New Outlook for Windows



       
    • Outlook for Mac version 16.89 (24090815) or later



       
    • Outlook for iOS version 4.2508


Step 2: Locate the Report Button

  • The report button is displayed in the grid view, reading panel, preview panel, and context menu.

     
  • Click the report button to begin the process of reporting a suspicious email.

Step 3: Report Suspicious Email

  • Select the suspicious email you want to report.
  • Click the report button. You may be prompted with pre and post reporting popups.
  • You can report multiple emails at once by selecting them in bulk.

Step 4: Complete Reporting Process

  • Follow any additional prompts to complete the reporting process.
Troubleshooting
  • Issue: Unable to find the report button.
    Solution: Ensure your Outlook client is updated to the latest version. The report button is available in specific versions mentioned in the blog.
  • Issue: Error message when reporting.
    Solution: Check your internet connection and try again. If the issue persists, contact IT support.
Additional Resources
  • Links to related articles or external resources.
  • Contact information for further help.
Conclusion
  • Ensure your Outlook client is updated to the latest version.
  • Use the built-in report button to report suspicious emails.
  • Contact IT support if you encounter any issues.

If you have any questions or run into any problems, don’t hesitate to request help by reaching out to the IT Help Desk line (778-726-4777) or Email us at IT-Help@sd35.bc.ca

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