Device Drop-Off and Backup Procedures

This guide helps you schedule a device drop-off and ensure your data is backed up properly before sending your device for troubleshooting.

Access to the Booking System:

• Ensure you have access to the booking system to schedule your device drop-off.

Backup Tools:

• Ensure you have access to OneDrive for data backup.

Internet Connection:

• Make sure you are connected to the internet to access the booking system and backup your data.

• Backing Up Data on a Mac to OneDrive
• Backing Up Data on Windows to OneDrive

Step 1: Schedule Device Drop-Off

• Access the booking system: Booking System
• Select a suitable date and time for your device drop-off and fill in your details
  
• Confirm your booking.

Step 2: Backup Data to OneDrive

Backing Up Data on a Mac to OneDrive

1. Open OneDrive: Open the OneDrive app from your Applications folder or the menu bar.

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2. Open OneDrive Preferences: Click on the OneDrive icon in the menu bar, then click on the three dots to open the menu and select Preferences.

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3. Select Folders to Backup: In the Preferences window, go to the Backup tab and click Manage Backup. Select the folders you want to back up, such as Documents, Pictures, and Desktop.

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4. Start Backup: Click Start Backup to begin the process.

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Backing Up Data on Windows to OneDrive

• Open OneDrive: Open the OneDrive app from the Start menu or system tray.

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• Open OneDrive Settings: Click on the OneDrive icon in the system tray, then click on the gear icon to open the settings.

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• Select Folders to Backup: In the settings window, go to the Backup tab and click Manage Backup. Select the folders you want to back up, such as Documents, Pictures, and Desktop.

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• Start Backup: Click Start Backup to begin the process.

Step 3: Export Bookmarks

• Open your browser and go to the bookmarks manager.
• Select the option to export bookmarks and save the file to OneDrive.

Step 4: Prepare Device for Drop-Off

• Ensure your device is powered off and packed securely.
• Include any necessary accessories such as power adapters.

• Common issues and their solutions.
  • Issue: Unable to access the booking system.
    Solution: Ensure you are using the correct link and have internet access. If the issue persists, contact IT support.
  • Issue: Data backup is slow.
    Solution: Check your internet connection and try backing up during off-peak hours.
• FAQs related to the topic.
  • Q: What should I do if I can't find a suitable drop-off time?
    A: Contact IT support to arrange an alternative drop-off time.
  • Q: How do I know if my data is backed up?
    A: Check OneDrive to ensure all your important files are uploaded.

• Contact information for further help.
  • IT Support Email: Helpdesk@sd35.bc.ca
  • IT Support Phone: 778-726-4777
  • Live Chat: Available on the IT Support Portal

Congratulations! By following these steps, you can schedule a device drop-off and ensure your data is backed up properly.