How to use the TAP

Overview

Purpose: This guide explains how to request and use a Temporary Access Pass (TAP) for Multi-Factor Authentication (MFA).

Audience: This guide is for users

  • Who are unable to access their enrolled MFA methods due to a lost, stolen, or broken device.
  • or while setting up a new security key or passkey and needs to pass MFA.

Estimated time to complete: 5 minutes

Prerequisites
  1. Your employee number and login credentials.
  2. A valid reason for requesting a Temporary Access Pass (e.g., lost or broken phone, setting up a new MFA method).
Step-by-step Instructions

Step 1: Contact the IT Service Desk

  • Reach out to the IT Service Desk through phone or email (see contact info below).
  • Clearly state that you are requesting a Temporary Access Pass for MFA.

Step 2: Provide Required Information

  • Explain why you need the Temporary Access Pass (e.g., broken phone, setting up a security key).
  • Specify how long you will need the pass (maximum duration is 30 days).

Step 3: Wait for Approval

  • Your request will be reviewed by the Security Supervisor.
  • If approved, a Temporary Access Pass will be generated and sent to you securely.
How to Use the Temporary Access Pass
  • Once you receive your Temporary Access Pass, go to http://aka.ms/mysecurityinfo.
  • Use the Temporary Access Pass code to sign in.
  • From this portal, you can add, remove, or change your MFA devices.
  • Make sure to complete your MFA setup before the TAP expires.
Troubleshooting
  • If you do not receive your Temporary Access Pass within a reasonable time, follow up with the IT Service Desk.
  • Ensure your contact information is up to date to receive the pass securely.
Additional Resources
Conclusion

If you are unable to use your regular MFA method, a Temporary Access Pass can help you regain access. Contact the IT Service Desk with the required information to get started. For further assistance, submit a service request here.

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