Multi-Factor Authentication

Overview

The District is increasing efforts in securing IT infrastructure, protecting data, and preventing cyberattacks. When you are signing into an account, service or app managed by School District 35, you will need to prove your identity using Multi-Factor Authentication (MFA). MFA is using more than one item (or factor) to identify who you are; this is something you know (your password) combined with something you have (an MFA token, an MFA registered computer, or an approved network). Using MFA makes it more difficult for cybercriminals to access data in the case of an account compromise. Accounts can become compromised when a hacker steals credentials to break into a secured account – for example your SD35 account. MFA requires users to provide additional verification of their identity when logging into apps and services under certain conditions. You may already be using MFA when you login to online banking, health services, etc. Most often verification comes in the form of authenticating using a token provided by a mobile app, SMS (texts) or a personal email address to prove that you are the one trying to access the account.

Purpose: This guide explains how to set up and use Multi-Factor Authentication (MFA) for School District 35 accounts.

Audience: All SD35 staff accessing Microsoft 365 or other district-managed services.

Estimated time to complete: 10–15 minutes

Requirements:

  • Have your mobile device and a computer in front of you before you begin. Do not attempt to complete these steps using just a mobile phone.
  • Be at a school or SD35 location and connected to the SD35 Wi-Fi network.
  • Review the instructions below before you start.
     
Step-by-step Instructions
  1. Install Microsoft Authenticator:
    1. On your computer, open: https://aka.ms/getMicrosoftAuthenticator  (it may take a few seconds to open)
    2. Open the camera app on your phone/tablet
    3. Hover the camera over the QR code for your phone’s operating system (Apple or Android)
    4. An indicator will appear and if you position it over top of the code a link will pop up
    5. Tap the link to be directed to the app store for your device and download the Authenticator app
       
  2. Set Up Sign-In Method:
    1. On your computer, go to: https://aka.ms/mfasetup
    2. Click “Add Sign In Method” and choose either:
    3. For Microsoft Authenticator: 
      • Choose “Microsoft Authenticator” (not Passkey) from the drop-down menu
      • Download Authenticator
      • Click Next, then next again
      • Click I agree and click Scan QR code
      • Add Account
      • Work or School Account
      • Scan QR code (you will probably have to give the app permission to use your camera)
      • Go back to your computer and click Next when you have successfully scanned the QR code.
    4. Text Message:
      • Choose “Phone” from the drop-down menu
      • Enter your mobile number
      • Ensure “receive a code” is selected
      • Click next
      • Enter the code, click next
  3. Verify that it worked:
    • Microsoft will send a confirmation notification to your device
    • On your mobile device: Tap Approve
    • Authenticator set up is now complete.
Troubleshooting
  • Issue: Repeated MFA prompts.
    Solution: Ensure the “Only prompt every 90 days” checkbox is selected during login.
  • Issue: Setup problems.
    Solution: Visit Microsoft Authenticator Troubleshooting or contact SD35 Helpdesk.
Additional Resources
Conclusion

Following these steps will help secure your SD35 account with MFA. For further assistance, please submit a service request here.

Print Article