Overview
Purpose: Explains how to transfer calls on a Teams desk phone
Audience: Staff
Estimated time to complete: 5 minutes
Prerequisites
Teams desk phone
Step-by-step Instructions
Step 1: While in a call tap the Transfer button
Step 2: Select option of Transfer now or Consult first
Step 3A: Transfer Now - type the name or phone number of the person you are transferring to and tap on the name/number and the call will immediately transfer
- Detailed description of the step.
- Include screenshots or images if necessary.
- Tips or notes for additional context.
Step 3B: Consult First - type the name or phone number of the person you are transferring to and tap on the name/number, this will connect your call to the person and you can let them know you are transferring the call. Once they are ready to receive the call tap the Transfer to complete the transfer.
Additional Resources
- Contact information for further help.