How to reset your PaperCut PIN

Purpose: This guide explains how to reset your PaperCut PIN from the user portal.

Audience: This guide is for users needing to reset their PaperCut PIN.

Estimated time to complete: 3 minutes

1. Your login credentials (Employee number and password).
2. Must be connected to School District Staff Wi-Fi (Doesn't work from home or Guest Wi-Fi).

Step 1: Log in to the PaperCut User Portal

• Open your web browser and go to the PaperCut user portal URL: Papercut Portal
• Enter your username and password to log in.

Step 2: Access the Change Details Page

• Once logged in, navigate to the "Change Details" page.
• Look for the option to change your Card/ID PIN.

Step 3: Reset Your PIN

• Enter your new PIN in the provided field.
• Confirm the new PIN by entering it again.
• Click "Save" or "Update" to apply the changes.
  
  Short Video
  
  

• If you are unable to reset your PIN, contact the IT support team for assistance.

• User self-management of Card/ID Numbers
• Contact information for further help:
  • IT Support Email: IT-Help@sd35.bc.ca
  • IT Support Phone: 778-726-4777

Ensure you follow the steps to reset your PaperCut PIN. If you have any questions or run into any problems, please send in a service request here.