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Overview
Purpose: This guide explains how to fix SSL connection error on Safari while logging into MyEDBC.
Audience: This guide is for employees needing access to MyEDBC on their Mac computers using Safari.
Estimated time to complete: 5 minutes
Prerequisites
You’ll need to be connected to the internet on your Mac.
Step-by-step Instructions
Step 1: Open Safari Browser
Step 2: Access Safari Settings
- Click on Safari on the top left and click on “Settings”.
Step 3: Manage Website Data
- Click on the Privacy tab and click on “Manage Website Data”.
- On the Website Data window, select and remove all entries for MyEDBC.
- Click on Done.
Step 4: Restart Safari
- Quit and open Safari again.
Step 5: Access MyEDBC
- Try to open MyEDBC; you will receive the following error message.
- Click on Show Details and then Visit this website.
- If you are prompted with a screen for SSL certificate not valid, click on OK.
- You will now be able to log in to MyEDBC.
Note: MyEDBC recommends using https://www.myeducationbc.info/ to log in.
Troubleshooting
- Common issues and their solutions:
- Issue: Unable to open MyEDBC.
Solution: Ensure the website data for MyEDBC is cleared and try again.
- Issue: SSL certificate not valid.
Solution: Click OK on the SSL certificate prompt to proceed.
- FAQs related to the topic:
- Q: Can I use other browsers?
A: Yes, We recommended Edge or Chrome for MyEd.
- Q: What if the issue persists?
A: Contact IT support for further assistance.
Additional Resources
- Links to related articles or external resources.
- Contact information for further help:
Conclusion
Ensure you follow the steps to resolve connection errors on Safari. If you have any questions or run into any problems