How to Reset Your Password: A Step-by-Step Guide for Staff

Purpose: This guide explains how staff can reset their password.

Audience: This guide is for staff members needing to reset their password.

Estimated time to complete: 5 minutes

You’ll need to be connected to SD35-Secured Wi-fi.

Step 1: Access Password Portal

• Access password portal: https://password.sd35.bc.ca
   
   
• Click Password Reset button, you will get Password Reset Policies screen like following:
  
   
• Default option is Student Claim Policy, change it to Staff Claim Policy.
   
• Click Next button to fill claim form.

Step 2: Fill Reset Form

• Enter your correct information (all fields are mandatory), then click Next.
  
   
• Enter your new password twice and click Next.
  
  
  ⚠️ Note: Your new password must meet SD35's password policy. Click here to view the full password guidelines.

Step 3: Complete Pre-defined Questions

• You may get a screen like below, depending on if you finished your pre-defined questions.
  
   
• If you haven’t finished your pre-defined questions, you may complete them now.
  
  
  

Step 4: Completion

• Congratulations! Now you completed your password reset. You may login with your new credential for further options.
  

• Common issues and their solutions
  • Issue: Unable to access the password portal.
    Solution: Ensure you are connected to SD35-Secured Wi-Fi. Try clearing your browser cache or using a different browser.
  • Issue: Error message when entering information.
    Solution: Double-check that all fields are filled out correctly and that your information matches the records.
• FAQs related to the topic.
  • Q: What should I do if I forget my security questions?
    A: Contact the IT support team for assistance.
  • Q: How often should I reset my password?
    A: It is recommended to reset your password every 90 days for security reasons.
  • Q: Can I reset my password from a mobile device?
    A: Yes, you can access the password portal from any device with Internet access.

• Links to related articles or external resources.
• Contact information for further help.
  • IT Support Email: Helpdesk@sd35.bc.ca
  • IT Support Phone: 778-726-4777
  • Live Chat: Available on the IT Support Portal (Available Soon)

• Ensure you are connected to SD35-Secured Wi-Fi.
• Access the password portal and follow the steps to reset your password.
• Contact IT support if you encounter any issues.

If you have any questions or run into any problems, don't hesitate to request help by reaching out to the IT Help Desk line (778-726-4777) or Email us at Helpdesk@sd35.bc.ca