Name Change Process and Email Address/Display Name Update in Outlook

This article outlines the process for updating a staff member's name,and staff to contact IT for display name and email updates.

Purpose: This guide explains the process for staff members to request a name change.

Audience: This guide is for staff members needing to update their name in the system.

Estimated time to complete: 5 minutes

If a staff member wishes to request a name change, the following process should be followed:

1. Please reach out to the Payroll department at payroll@sd35.bc.ca to initiate the name change request.
2. Once Payroll updates their records, they will forward the information to the Human Resources (HR) department.
3. HR will process the change, and once complete, the updated information will automatically reflect in Active Directory (AD).

Note: If both Payroll and HR have confirmed that the name change has been processed but outdated information is still appearing, please contact the IT department by submitting a support ticket for further assistance.

If the staff member would also like their display name and email address updated in Outlook and other systems, they must submit a ticket to the IT team after HR has completed the update.

• Contact information for further help:
  • IT Support Email: IT-Help@sd35.bc.ca
  • IT Support Phone: 778-726-4777

Ensure you follow the steps to request a name change. If you have any questions or run into any problems, please send in a service request here.